Returns & Refunds Policy

Return & Refund Policy

At Wearments, we want you to love what you order. If your purchase isn’t right for you, we’re here to help.

1.⁠ ⁠Return & Exchange Eligibility

You may request a return or exchange within 7 days of receiving your order, provided the item meets our return conditions.

To be eligible:

The item must be unused, unworn, and unwashed.
The item must be returned in its original condition and packaging.
All original tags, labels, and accessories must be intact.
The item must not have any signs of wear, damage, stains, perfume, or alteration.
Items purchased during certain promotional or sale periods may be subject to different return or exchange conditions.

2.⁠ ⁠Items That Cannot Be Returned

For hygiene and product-quality reasons, the following items may not be eligible for return or exchange:

Used or washed clothing
Items that have been altered or damaged after delivery
Items without original tags or packaging
Items showing signs of wear, stains, makeup, perfume, or other damage
Any product specifically marked as non-returnable or final sale

3.⁠ ⁠How to Request a Return or Exchange

To initiate a return or exchange, please contact our customer support team within 7 days of receiving your order.

Please provide:

Your order number
The item you wish to return or exchange
The reason for the return or exchange
Clear photographs of the item, where applicable

Our team will review your request and guide you through the next steps.

4.⁠ Damaged or Incorrect Items

If you receive an item that is:

Damaged
Defective
Incorrect
Missing from your order

Please contact us as soon as possible after delivery, preferably within 48 hours.

We may request photographs or videos of the item and packaging to help us investigate the issue.

If the issue is confirmed to be our error, we will work with you to arrange an appropriate replacement, exchange, or refund.

5.⁠ Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed through the applicable payment method.

Please note that the time required for the refund to appear in your account may vary depending on your payment provider or bank.

6.⁠ Refund Deductions

Original shipping charges, where applicable, may be non-refundable.

If a return is made for reasons such as a change of mind, incorrect size selection, or personal preference, return shipping costs may be the responsibility of the customer.

If the return is due to an incorrect, damaged, or defective item received from Wearments, we will assess the issue and determine the appropriate resolution.

7.⁠ ⁠Exchanges

If you would like to exchange an item for another size or eligible product, the requested replacement will be subject to availability.

If the requested size or product is unavailable, our customer support team will provide the available options.

8.⁠ Sale Items

Products purchased during promotional campaigns, clearance sales, or special offers may have different return or exchange conditions.

Please check the terms of the relevant promotion before placing your order.

9.⁠ Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the standard return policy will apply.

10.⁠ Important Note

We reserve the right to reject a return or exchange if the item does not meet the eligibility conditions outlined above.

All returns are subject to inspection before a refund or exchange is approved.